Privacy Policy
Our Privacy Policy explains how Residence collects, uses, and protects your information, including personal details, property data, and income verification records. By using our platform, you consent to these practices designed to keep your data secure.
Residence ("we," "our," or "us") is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile app, or related services.
1. Information We Collect
Personal Information
- • Full name, phone number, and email address
- • Government-issued ID and verification documents
- • Profile information and preferences
Property & Tenancy Information
- • Lease agreements and rental applications
- • Property details and inspection reports
- • Communication between landlords and tenants
Financial & Employment Information
- • Proof of income and employment verification
- • Bank statements and financial documents
- • Payment history and transaction records
Identity Verification Data
- • Biometric data for identity verification
- • Document verification results
- • Background check information
Usage Information
- • Device information and IP address
- • Browser type and operating system
- • Cookies and tracking technologies
2. How We Use Your Information
- • Facilitate property listings and tenant matching
- • Verify identity and income for rental applications
- • Connect landlords with qualified tenants
- • Process payments and manage financial transactions
- • Provide legal agreements and documentation
- • Improve our services and user experience
- • Communicate important updates and notifications
3. How We Share Your Information
With Landlords
We share the outcome of your verification process and relevant application details to help landlords make informed decisions.
With Tenants
We share property details, lease information, and landlord contact details to facilitate the rental process.
With Tour Guides
We share limited contact information and scheduling details to coordinate property tours.
With Third-Party Services
We work with verification services, payment processors, and other trusted partners to provide our services.
For Legal Compliance
We may share information when required by law, court order, or to protect our rights and safety.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
- • Update your account information at any time
- • Request deletion of your personal data
- • Manage your communication preferences
- • Control cookie settings in your browser
- • Opt out of marketing communications
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Phone Number: +234 8123484944
Email: admin@residence.ltd